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* Are you ready? * Are you prepared? * Aren't you nervous? * Do you have enough time to do that? * When are you going to sleep? Friends - and close relatives - ask these questions out of concern and curiosity. I appreciate their questions and enjoy our...

Seek to Understand Have you ever seen two emotional people talk past each other? Both talk and neither listen. Both want to tell the other, and don’t want to hear – or understand – what the other person is saying. This happens too often in stressful workplaces. Stephen Covey,...

Workplace Communication Tip 3: Politely Make Suggestions Style matters – especially when we talk with our co-workers, consumers, patients, and supervisors. English language learners, immigrants, and far too many English speaking workers sometimes forget this basic principle of...