Speaking skills – especially in stressful situations – matter.
Most quality Business English and VESL (Vocational English as a Second Language) programs provide extensive training and practice in both short and long job interviews. Job interviews are stressful – especially for English language learners. In fact, many adult, community college, and university ESL programs also include mock job interviews in the curriculum so ESL students can learn how to better answer simple and difficult questions. After all, many career experts recommend native speakers practice and practice again for these high-stakes interviews. It behooves English language learners to practice, practice, and practice some more for job interviews.
During these difficult economic times, however, Business English trainers, advanced ESL (English as a Second Language), teachers and VESL (Vocational English as a Second Language) job coordinators should focus on an even wider range of interviewing skills. Many people have to interview co-workers, customers, strangers, and even more senior professionals at work. Speaking skills – in particular interview skills – matter.
Informational interviews – where future professionals ask questions to working professionals that hold a desirable position – achieves this goal – and a few more. Informational interviews deserve far more attention in English language programs, but especially in Business English programs and VESL classes since informational interviews provide practical opportunities to develop business contacts and remain a savvy job hunting tactic.
A common practice in the United States in many white-collar professions, informational interviews allow students (or individuals seeking a career change) to meet more successful and senior professionals in a field. From scheduling an appointment and preparing questions to collecting information on common business practices, this professional exercise tests the fluency and language skills. Informational interviews also expand their personal network of valuable business contacts. Sometimes these 20-30 minute interviews, often at offices, offer surprising insights into the typical work experiences and best workplace practices. Topics can range from the biographic to industry trends. Best of all, informational interviews can also lead to job leads, internships, and even new jobs.
This real world assignment can work with high-intermediate and advanced Business English clients. In fact, asking clients or students to find, research, and conduct an informational interview requires a certain level of fluency and confidence – outside the classroom. This challenging, authentic class assignment requires English language learners to perform a vital workplace skill, respond in real time to a potential supervisor, and ask appropriate questions.
What are appropriate questions? Here are a few classic informational interview questions:
How did you first enter the field? Why?
How has the industry changed since you began your career?
Can you describe a typical day at work?
What are some trends that you are watching?
What do you know now that you wish you knew when you started?
What question should I have asked that I didn’t ask today?
These simple questions often provide illuminating glimpses into the professional lives of successful professionals.
I recommend requiring a “trip report” or a presentation to show the results of the informational interview with fellow Business English students,. This reflective exercise requires students to concisely summarize their interview. Learning how to conduct an informational interview is a crucial skill that they can use over and over again during their business careers. Many graduate programs strongly recommend (and sometime mandate) their students conduct regular informational interviews.
From my perspective, adding information interviews to Business English classes and VESL programs seems extraordinarily sensible. It also qualifies as an effective use of precious instructional time. Practical and popular, this multidimensional assignment consistently engages students and provides surprising insights in a university setting. I’ve been requiring informational interviews for several years in my university courses for both native and non-native English speakers. Students consistently rate the informational interview highest among the course assignments – and often praise it on course evaluations.
Therefore, I’m quite confident that quality Business English and VESL programs can clearly benefit from adding this real-world, authentic task to their curriculum too.
Ask more. Know more. Share more.
Create Compelling Conversations – in English!
www.CompellingConversations.com
Informational interviews have become a common practice among American professionals, but many English language learners remain unfamiliar with this type of networking and job search activity. ESL teachers can create both compelling classroom assignments and provide opportunities for ESL students to explore their career options by including informational interviews in their courses.
As readers of this blog know, I have given several presentations at CATESOL conferences on “Informational Interviews: A Practical, Multi-skill Activity for High Intermediate and Advanced ESL Students.” Based on my six years of assigning both undergraduate native speakers and international graduate students at the University of Southern California to conduct informational interviews, this presentation demonstrated how this one presentation assignment can lead to an entire month of engaging, demanding, and career-focused lessons for advanced ESL students. Students expand their vocabulary, write questions, conduct an off-campus interview with a working professional in a field of interest, and share the career advice they collected in a short oral presentation. It’s a challenging, satisfying, and popular assignment in my oral skills classes.
A small vocational college in Los Angeles, CES College, asked me to share the exercise with their faculty last week. Would middle-aged immigrants in blue collar jobs find this exercise worthwhile? I’m quite confident that immigrants would learn from all steps of the exercise, and expanding their social network beyond relatives and friends remains essential. Mechanics can interview mechanics and car repair show owners, and construction workers can interview construction workers – or managers. The proof, as the cliche goes, will be in the pudding and let’s see what happens with their students in the next six months.
Would this exercise work in an EFL context? I’m not sure. Many American universities can count on alumni to help their students in their job search, and granting an informational interview is a relatively easy way to contribute. Many American professional organizations also encourage their members to both assist and recruit students into the field. It may be difficult in many cultures for a younger person with less status to directly contact an older professional to seek career advice.
I do know, however, that many American colleges and graduate programs train their students to go on informational interviews to gain more detailed knowledge of their prospective careers. As in so many other areas of American life, white collar professionals have far greater access to both more information and stronger personal networks. This assignment brings a best practice outside of the elite circles.
Informational interviews can also be used with high school students as they begin to focus on their career ambitions. Here is a short list of additional links that I found last night as I prepared my presentation. The links are loosely organized from the most general sites that explain the concept to general audiences in simple English to professional documents for more specialized, often graduate-school audiences. Adult and community college ESL programs would probably find the earlier links more helpful than the later ones. As ever, use or lose.
University of Notre Dame Informational Interviewing – This six-page guide provides excellent step by step instructions for students needing assistance with locating individuals, asking interview questions, writing thank you notes, and professionally networking. http://careercenter.nd.edu/assets/488/informational_interviewing_guide_8.16.pdf
Finally, here’s a 13-slide PowerPoint presentation titled “Networking and Informational Interviewing: Nuts and Bolts” by Scott Turner from USC Marshall School of Business, one of the world’s top MBA schools. Although I’m biased as a USC instructor, I think this presentation captures the practical possibilities of information interviewing. Many Marshall instructors advise MBA students that they should always be networking and conducting informational interviews during their graduate studies.
Given the difficult economic climate in many countries, I would suggest that it behooves more ESL and EFL teachers and tutors to consider adding informational interviews to their oral skills courses for their high-intermediate and advanced students.
Sometimes a simple, flexible question can create compelling conversations.
“What brings you here?” remains one of my personal favorites.
Many job interview experts like this question because it allows applicants to explain their motives. In fact, the open-ended question almost forces applicants to clearly focus on their goals. The question works even better for far less stressful situations ranging from social gatherings and casual chit-chats to informal introductions. “What brings you here?” indicates curiosity and openness.
The question encourages the listener to take control. They can give a short answer such “I’m looking for information/a quality position/new friends”. They can also give a longer, more personal response. On job interviews, managers sometimes use the question to see how if applicants can confidently assert their career ambitions.
That’s one reason I also like to use the question during mock job interviews in my ESL classes. Plus many adult immigrants and ESL students misunderstand the question. Result? Many ESL students give a far too-literal response such as “a car” during mock job interviews! That’s a “good mistake” nobody wants to make on a real job interview.
Natural conversations often require understanding this sort of distinction. Therefore, English teachers should try to convince English language learners to practice conversation skills outside the classroom. It’s also worth reminding adult students that conversation starters don’t have to be clever, witty, or complicated. Sometimes just breaking the ice works. Sharing a smile and being friendly can create many opportunities to practice English – at least in the United States.
Yet some conversation starters clearly do work better than others. Here are some of my favorite conversation openers that I recommend English language learners study and practice. Shy people – and many Americans do sometimes feel awkward – can also benefit from practicing these conversation starters.
Bottomline: English teachers should provide their English students with the skills and common phrases so they feel more comfortable speaking more English inside and outside the ESL classroom. Sharing simple conversation starters is one effective technique to achieve this core goal.
What is a clarifying question? What do you mean? Can you be more specific? Can you give us some examples? What do you exactly mean?
Sometimes our English students need help asking questions, especially critical questions that allow them to clarify concepts and better participate in conversations. One crucial skill that needs to be explicitly taught – after being informally modeled in class discussions – is asking for clarification. In fact, I consider the ability to ask appropriate follow-up questions a vital life skill.
Here are some simple questions that students can, and often should, ask to collect more information. I often encourage students to make a general statement or bold claim, and support their opinion with some reason. Proverbs and advertising slogans are great for this purpose.
Sunshine promises happiness.
Just do it.
Laugh and be well.
Bad luck can’t last forever.
You create your own luck.
Be bold.
Yet these absolute statements require qualification and clarification, especially in the context of an academic discussion or intense conversation. Therefore, it’s natural to ask some practical clarifying questions in a friendly, open-minded way.
Here are some useful examples of common clarification questions:
What does that mean?
Can you be more specific?
Why do you think that?
How did you reach that conclusion?
Can you share some examples?
To what extent, does that saying apply here?
What do you really mean?
Can you clarify that for me?
How does that statement apply to….?
Can you spin that concept out for us?
What are the implications of that statement?
What are you implying?
We can also ask questions to confirm information or paraphrase.
Are you saying that….
Are you claiming….
Do you mean ….
So you are saying…
Do you want me to…
This simple exercise is also quite helpful when teaching hedging language and formal definitions to add precision. Since I primary teach graduate students who must participate in classroom discussions and answer questions after giving presentations, I consider this ability a vital skill for intermediate and advanced English language learners.
How do you clarify information? What questions do you ask as follow-up questions when you feel confused? What questions do you teach your students to use to collect more details or verify information? Why?
“To know and not do is to not know.” – ancient Jewish proverb
Directing a private international high school in Vietnam last year provided many lessons. English might be the subject, but the context, as so often, became paramount.
As English teachers, we often begin by asking simple questions as we prepare our classes. Who are our students? What do they expect from their English teacher? What are their motives, goals, and fantasies? What barriers do they face to improve their English? How will their lives change if they speak fluent English? Do they really need to speak fluent English or just get a high TOEFL or TOEIC score? Context, as so often, determines the most appropriate approach.
Yet the most important question, especially while teaching abroad, might be overlooked. Where are you teaching? Local culture and laws can determine both the substance and style of teaching English. Censorship often exists. Location often matters most in teaching English abroad.
This truism has become exceptionally clear to me during the last few weeks. I’ve been revising an ESL conversation textbook originally developed for international graduate students and adult American immigrants for advanced adult Vietnamese English language learners. Vietnam, which has one of the fastest growth rates in the world, has embraced the study of English with a surprising fervor. The quality of EFL and ELT materials, however, remains rather low, and seldom includes authentic materials for both professional and social conversation. Grammar and listening skills receive far more focus than active language skills like writing and speaking.
This book project, which started over a year ago, has also kept expanding. Writing any book, of course, remains a tricky task in a still opening country ruled by communist dictators. On the other hand, many of the obvious revisions and taboo topics apply to many still opening societies from UAE and Saudi Arabia to China and Russia. You can’t talk about “choosing leaders” and “corruption” in socieities where politics are verboten. While you might be able to discuss personal lifestyle choices in Russia or mention a required holy book in Pakistan, commonsense indicates a similar list of “don’t ask” subjects ranging from almost any activity that is a social taboo, controversial, or illegal in many societies. You might be surprised how long those taboo lists remain.
Perhaps out of both professional judgment and personal aesthetics, I always try to tailor materials to meet the individual needs of my actual students. Given the strong nationalist flavor inside the country, it’s striking how few pedagogical English materials used in Vietnam even mention the country’s existence. That seems disappointing and a missed opportunity.
We can at least include local cultural and national references as we continue to open doors and minds by teaching English to students around the world. When I teach students from eight countries in a university class in Los Angeles, I give a nod to those eight cultures in my course materials while emphasizing American culture. Likewise, tailoring course material to meet the actual adult English language learners in our classrooms while teaching English abroad seems natural. Whether discussing national holidays, geography, or cultural traditions, adding local references can only empower English language learners to share their life experiences more effectively in English.
Teaching students to ask questions – in English -remains a vital critical linguistic skill. Many students find the grammar of asking questions in English quite difficult and hard to master. Let’s remember, however, that some questions, risk opening minds and shutting school doors. Modifying English materials, therefore, poses some significant challenges, and creates many possibilities for developing greater rapport with students. Balance, as ever, remains key.
And location, as most real estate agents and EFL teachers know, often matters most.
How can English teachers help adult, college, and university students expand their network of professional contacts while improving their interview skills? What practical speaking exercise includes both off-campus interviews and classroom presentations? How can ESL teachers add informational interviews to their oral skills curriculum? What are informational interviews, anyway? What makes them vital to adult English language learners in 2010?
Thanks to the selection committee of CATESOL 2010 State Conference, I will have a chance to share my answers with fellow California educators in late April. “Informational Interviews: A Practical, Illuminating Speaking Assignment” will demonstrate the importance and relevance of this unusual assignment for a wide range of ESL students. Although officially listed for college/university instructors, the long assignment can be adapted for high school, IEP, vocational, and Business English classes. CATESOL includes California teachers of English to speakers of other languages from all levels of education and many public and private institutions.
Naturally, I look forward to sharing the good news about information interviews, a common practice in the United States where individuals interview working professionals about potential occupations. My presentation will cover the several building block assignments that are used to prepare students to find a professional to interview, conduct a successful interview, and give a compelling trip report in class. Each step covers vital vocational and speaking skills.
Hopefully, this small professional presentation will encourage more ESL teachers to assign informational interviews and help their ESL students find satisfying jobs. Given the relatively grim outlook for jobs in California, the definition of “satisfying” might be more flexible than in the past. Informational interviews, therefore, allow job seekers to meet working professionals in their field, collect detailed information on working conditions and professional practices, and expand their network of valuable industry contacts. Sometimes informational interviews also lead to job leads, internships, and even jobs. Practical and popular, this assignment consistently engages students and provides surprising insights.
