Most quality Business English and VESL (Vocational English as a Second Language) programs provide extensive training and practice  in both short and long job interviews. Job interviews are stressful – especially for English language learners.  In fact, many adult, community college, and university ESL programs also include mock job interviews in the curriculum so ESL students can learn how to better answer simple and difficult questions. After all, many career experts recommend native speakers practice and practice again for these high-stakes interviews. It behooves English language learners to practice, practice, and practice some more for job interviews.

During these difficult economic times, however,  Business English trainers, advanced ESL (English as a Second Language), teachers and VESL (Vocational English as a Second Language) job coordinators should focus on an even wider range of interviewing skills. Many people have to interview co-workers, customers, strangers, and even more senior professionals at work. Speaking skills – in particular interview skills – matter.

Informational interviews – where future professionals ask questions to working professionals that hold a desirable position – achieves this goal – and a few more.   Informational interviews deserve far more attention in English language programs, but especially in Business English programs and VESL classes since informational interviews provide practical opportunities to develop business contacts and remain a savvy  job hunting tactic.

A common practice in the United States in many white-collar professions, informational interviews allow students (or individuals seeking a career change) to meet more successful and senior professionals in a field. From scheduling an appointment and preparing questions to  collecting information on common business practices, this professional exercise tests the fluency and language skills.  Informational interviews also expand their personal network of valuable business contacts. Sometimes these 20-30 minute interviews, often at offices, offer surprising insights into the typical work experiences and best workplace practices. Topics can range from the biographic to industry trends.  Best of all, informational interviews can also lead to job leads, internships, and even new jobs.

This real world assignment can work with high-intermediate and advanced Business English clients. In fact, asking clients or students to find, research, and conduct an informational interview requires a certain level of fluency and confidence – outside the classroom. This challenging, authentic class assignment requires English language learners to perform a vital workplace skill, respond in real time to a potential supervisor, and ask appropriate questions.

What are appropriate questions? Here are a few classic informational interview questions:

• How did you first enter the field? Why?
• How has the industry changed since you began your career?
• Can you describe a typical day at work?
• What are some trends that you are watching?
• What do you know now that you wish you knew when you started?
• What question should I have asked that I didn’t ask today?

These simple questions often provide illuminating glimpses into the professional lives of successful professionals.

I recommend requiring a “trip report” or  a presentation to show the results of the informational interview with fellow Business English students,. This reflective exercise requires students to concisely summarize their interview.  Learning how to conduct an informational interview is a crucial skill that they can use over and over again during their business careers. Many graduate programs strongly recommend (and sometime mandate) their students conduct regular informational interviews.

From my perspective,  adding  information interviews to Business English classes and VESL programs seems extraordinarily sensible.  It also qualifies as an effective use of precious instructional time. Practical and popular, this multidimensional assignment consistently engages students and provides surprising insights in a university setting. I’ve been requiring informational interviews for several years in my university courses for both native and non-native English speakers. Students consistently rate the informational interview highest among the course assignments – and often praise it on course evaluations.

Therefore, I’m quite confident that quality Business English and VESL programs can clearly benefit from adding this real-world, authentic task to their curriculum too.

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As readers of this blog know, I have given several presentations at CATESOL conferences on “Informational Interviews: A Practical, Multi-skill Activity for High Intermediate and Advanced ESL Students.” Based on my six years of assigning both undergraduate native speakers and international graduate students at the University of Southern California to conduct informational interviews, this presentation demonstrated how this one presentation assignment can lead to an entire month of engaging, demanding, and career-focused lessons for advanced ESL students. Students expand their vocabulary, write questions, conduct an off-campus interview with a working professional in a field of interest, and share the career advice they collected in a short oral presentation. It’s a challenging, satisfying, and popular assignment in my oral skills classes.

A small vocational college in Los Angeles, CES College, asked me to share the exercise with their faculty last week.  Would middle-aged immigrants in blue collar jobs find this exercise worthwhile? I’m quite confident that immigrants would learn from all steps of the exercise, and expanding their social network beyond relatives and friends remains essential. Mechanics can interview mechanics and car repair show owners, and construction workers can interview construction workers – or managers. The proof, as the cliche goes, will be in the pudding and let’s see what happens with their students in the next six months.

Would this exercise work in an EFL context? I’m not sure. Many American universities can count on alumni to help their students in their job search, and granting an informational interview is a relatively easy way to contribute. Many American professional organizations also encourage their members to both assist and recruit students into the field. It may be difficult in many cultures for a younger person with less status to directly contact an older professional to seek career advice.

I do know, however, that many American colleges and graduate programs train their students to go on informational interviews to gain more detailed knowledge of their prospective careers. As in so many other areas of American life, white collar professionals have far greater access to both more information and stronger personal networks. This assignment brings a best practice outside of the elite circles.

Informational interviews can also be used with high school students as they begin to focus on their career ambitions. Here is a short list of additional links that I found last night as I prepared my presentation. The links are loosely organized from the most general sites that explain the concept to general audiences in simple English to professional documents for more specialized, often graduate-school audiences. Adult and community college ESL programs would probably find the earlier links more helpful than the later ones. As ever, use or lose.

Quintessential Careers emphasizes the importance of informational interviews in short, clear, and informative articles. High intermediate and advanced ESL students should be able to handle the vocabulary.
http://www.quintcareers.com/informational_interviewing.html
http://www.quintcareers.com/information_results.html
http://www.quintcareers.com/informational_interview_questions.html

University of Notre Dame Informational Interviewing – This six-page guide provides excellent step by step instructions for students needing assistance with locating individuals, asking interview questions, writing thank you notes, and professionally networking.
http://careercenter.nd.edu/assets/488/informational_interviewing_guide_8.16.pdf

Case University, also recommends their undergraduate students go on informational interviews during their junior and senior years.
http://studentaffairs.case.edu/careers/alumni/network/sample.html

Cornell University Law School recommends informational interviews too.
http://www.lawschool.cornell.edu/careers/students/explore_options/informational_interview.cfm

Finally, here’s a 13-slide PowerPoint presentation titled “Networking and Informational Interviewing: Nuts and Bolts” by Scott Turner from USC Marshall School of Business, one of the world’s top MBA schools. Although I’m biased as a USC instructor, I think this presentation captures the practical possibilities of information interviewing. Many Marshall instructors advise MBA students that they should always be networking and conducting informational interviews during their graduate studies.

Given the difficult economic climate in many countries, I would suggest that it behooves more ESL and EFL teachers and tutors to consider adding informational interviews to their oral skills courses for their high-intermediate and advanced students.

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Adding a homework assignment that requires ESL students to go the “ideas worth sharing” website at www.TED.com accomplishes all these goals. For the last four years, I have asked both college and international graduate students to select a short TED.com video, watch it, and prepare to share their impressions in class.  Since many students have evolving English language skills and the course is an advanced oral skills class,  they just take notes. What’s the title? Where was the lecture given? Who gave the lecture? Date? How did they open the presentation? Was their a significant quote? What sources were orally cited? How would they rate the video on a scale of 1-5? Why did they choose this TED video? Why do they recommend we watch it too?

Students will often watch several TED videos before choosing a favorite one. This advanced ESL homework assignment seems to capture their imagination as they explore the TED website. The next day, students discuss the TED video that they selected in small groups of four. Afterwards, I ask for “brave volunteers” to share their impressions – i.e., review – with the class. Usually everyone wants to present so we extend the lesson to a second class where I videotape all the presentations. The class sessions are always illuminating, engaging, and surprising as I learn more about students, their interests, our evolving world, and their English language speaking skills.  This democratic speaking skills activity creates an atmosphere where “everybody is a student,  and everybody is a teacher.”  Result: the entire class creates compelling classroom conversations!

As the old American cereal commercial used to say, “try it – you’ll like it” – at least with more advanced English students!

For ESL teachers who want a more formal assignment, you can also use this more detailed worksheet.

http://www.compellingconversations.com/worksheets/ted-video-summary-and-commentary.pdf

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This question remains the billion person question! English language learners across Asia – in China, Thailand, and Vietnam – and the entire globe – confront this profound problem. As somebody who has only taught English for a limited time in a developing Asian country and has never had the pleasure of teaching English in China, I have to admit that I am not completely sure. I will, however, try to answer to the best of my ability.

Clearly, this challenging question illuminates both the deep desire of many Chinese to speak with native speakers – and often hope to sound like native speakers. At the same time, many experienced EFL teachers and linguists often emphasize that students need  “realistic expectations”  for themselves, and English language learners don’t need to sound like native speakers to speak with native speakers. The rarity of native speakers may also indicate some official ambivalence about closing societies opening up. The good news, of course, remains that advanced technology, provides dozens of options that simply didn’t exist 50 years ago for English language students.

As English teachers working in China are keenly aware, China remains a relatively closed society where officials maintain a strict censorship policy. Surveys often place China among the ten least internet friendly nations. In this context, it’s almost impossible to disassociate English from some broader cultural associations and ambitions.  A few older Chinese officials may even still view the presence of native English speakers with some suspicion in more remote, backward rural areas.

Yet during both the successful Beijing Olympics and Shanghai World Expo, the  national Chinese government strongly promoted the study of conversational English so more Chinese could help international tourists feel comfortable in China. The exponential growth of English, as the lingua franca of the business world, across the major cities of China has been amazing in the last decade. The Chinese government has clearly endorsed the widespread learning of English among children and adults in both urban and rural areas. The opportunity, however, to actually hold conversations in English often remains limited.

So what is to be done? We can’t let the ideal become the enemy of the good. English language learners have many choices today to hear excellent examples of English spoken. Students can listen to podcasts and available quality English language radio programs, speak English on Skype with English tutors, and watch hundreds of fine American, British, and Australian films. Many of my Chinese students tell me that they joined conversation programs like English Corner to practice simple conversation, and some language schools have afterschool English clubs. Bolder students might try forming friendships with native-English speakers on social media sites. Today a billion people who have never personally seen a native English speaker can still listen to the authentic voices of native-speakers in more ways than ever before… even if there’s not a single native speaker in town.

I also suggest EFL teachers create speaking opportunities both in class – in small groups or pairs – and consider adding speaking elements to homework assignments.  Fluency, after all, requires practice and speaking English – even to a fellow Chinese, non-native speaker – will develop their evolving English speaking skills. Practice may not make perfect, but it will push students to make real progress.

Let’s help English students get into the habit of asking and answering questions – to the best of their ability – about topics they care about in English class everyday. How? Focus on student interests. I’ve had considerable success, for instance, using Being Yourself from Compelling Conversations with intermediate and advanced students because so many students find themselves fascinating.

Bottomline: adding short, meaningful conversation exercises to every English class should help EFL students gain the confidence and experience they need to hold real conversations. English students may not have a chance to speak with a native speaker today, but we can help make sure they can create a real conversation when they talk with native speakers tomorrow… or the year after tomorrow.

Yet I’m confronting this billion-person question from the perspective of an American college professor who has taught dozens of Chinese students at an elite university. What advice do other English teachers, especially teachers who have taught in rural, relatively isolated areas with few native speakers, have? Are there some low-tech solutions that I’ve overlooked?  How would you answer this billion-person question?

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Fluency requires practice. Our students also know that speaking English can be both satisfying and stressful. Therefore, we require speaking activities in class – and strongly suggest ways to speak more out of class. Our students want to be fluent, but they often hesitate to practice their speaking skills. Many students do not want to risk making mistakes, being misunderstood, and feeling awkward. Some prefer to silently take notes, and speak as little as possible in their English classes. We have all probably faced this situation.

Yet, as far as I know, there is no magical shortcut to fluency except practice. Our English students must practice speaking – in pairs and in small groups – even if it feels awkward. “Practice makes perfect” goes a popular proverb. Although perfection seems like a dubious ideal, practice certainly makes progress. And our students want to make meaningful progress in their speaking skills and gain greater fluency.

That’s why creating a comfortable class atmosphere remains essential. One effective way to reduce grade anxiety or classroom stress is to clearly emphasize that some activities will focus more on fluency” and other speaking activities will focus more on “accuracy”. For instance, including one casual fluency activity per class helps students simply exchange ideas and engage in low risk, safe communication between themselves.

Speaking exercises can be added across the ESL curriculum. You can often drop a short communicative exercise even in acadenuc writing classes. Fluency, after all, requires practice. Casual, ungraded classroom conversations also increase student confidence and create a more lively ESL classroom.

Asking students to reflect and share their experiences as an English learner can often lead to fascinating conversations and compelling essays. Here’s a favorite fluency activity called Learning English that I’ve used with both intermediate and advanced ESL students in both oral skills and writing classes. When I taught advanced ESL at Santa Monica Community College, I often used Learning English to introduce their first essay. Students often responded with enthusiasm. Perhaps your English students will too.

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Hermann Hesse (1877-1962), Nobel Prize winner for Literature

Holidays and anniversaries often prompt personal reflections. As 2010 ends and a new year beckons, millions of English language learners and thousands of English teachers  reflect on their lives and make new year resolutions.

·         What did you find satisfying in 2010?

·         What were some magic days and memorable moments?

·         What English words will you choose to remember?

·         What English lessons would you prefer to forget?

Sometimes we look back with satisfaction on our classroom achievements, and sometimes we look back in regret.  A USA Today article proclaimed “2010: The Year Technology Replaced Talking. Yet here we are facing 2011.. Almost everyone hopes for a happy, healthy, and more prosperous and productive new year. The challenge remains how we can move forward, and talking about change and hopes for change seems like a natural place.

Often, we openly declare our hopes and goals for the New Year with bold resolutions that require serious change in our habits. We also know that change can be hard, surprising, and sometimes liberating in our classrooms and in our personal lives.

·         What do you hope for in 2011?

·         What changes would you like to make? Why?

·         How do you plan to realize your goals in the next year?

·         How will you measure personal success in 2011?

·         How will you measure your academic success in 2011?

·         Are you ready to keep your New Year resolutions?

Given the rate of exceptional technological and social change in the 21st century, I find that discussing the topic of Change a perennial winner in my advanced English classes. I often open the Spring semester with this popular conversation activity in the first two weeks.  Although public opinion surveys show that only a small percentage of Americans keep their New Year resolutions to change after a month, I suspect we can increase those odds of our English students by candidly discussing our hopes and plans to change.

Feel free to use this sample Compelling Conversations chapter on Change in your English class.

“To modernize is to adopt and to adapt, but it is also to recreate.”

Octavio Paz, 1914-1998), Mexican writer and diplomat.

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“What brings you here?” remains one of my personal favorites.

Many job interview experts like this question because it allows applicants to explain their motives. In fact, the open-ended question almost forces applicants to clearly focus on their goals. The question works even better for far less stressful situations ranging from social gatherings and casual chit-chats to informal introductions. “What brings you here?” indicates curiosity and openness.

The question encourages the listener to take control. They can give a short answer such “I’m looking for information/a quality position/new friends”. They can also give a longer, more personal response. On job interviews, managers sometimes use the question to see how if applicants can confidently assert their career ambitions.

That’s one reason I also like to use the question during mock job interviews in my ESL classes. Plus many adult immigrants and ESL students misunderstand the question. Result? Many ESL students give a far too-literal response such as “a car” during mock job interviews! That’s a “good mistake” nobody wants to make on a real job interview.

Natural conversations often require understanding this sort of distinction. Therefore, English teachers should try to convince English language learners to practice conversation skills outside the classroom. It’s also worth reminding adult students that conversation starters don’t have to be clever, witty, or complicated. Sometimes just breaking the ice works. Sharing a smile and being friendly can create many opportunities to practice English – at least in the United States.

Yet some conversation starters clearly do work better than others. Here are some of my favorite conversation openers that I recommend English language learners study and practice. Shy people – and many Americans do sometimes feel awkward – can also benefit from practicing these conversation starters.

Bottomline: English teachers should provide their English students with the skills and common phrases so they feel more comfortable speaking more English inside and outside the ESL classroom. Sharing simple conversation starters is one effective technique to achieve this core goal.

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Sometimes our English students need help asking questions, especially critical questions that allow them to clarify concepts and better participate in conversations. One crucial skill that needs to be explicitly taught – after being informally modeled in class discussions – is asking for clarification. In fact, I consider the ability to ask appropriate follow-up questions a vital life skill.

Here are some simple questions that students can, and often should, ask to collect more information. I often encourage students to make a general statement or bold claim, and support their opinion with some reason. Proverbs and advertising slogans are great for this purpose.

Sunshine promises happiness.
Just do it.
Laugh and be well.
Bad luck can’t last forever.
You create your own luck.
Be bold.

Yet these absolute statements require qualification and clarification, especially in the context of an academic discussion or intense conversation. Therefore, it’s natural to ask some practical clarifying questions in a friendly, open-minded way.

Here are some useful examples of common clarification questions:
What does that mean?
Can you be more specific?
Why do you think that?
How did you reach that conclusion?
Can you share some examples?
To what extent, does that saying apply here?
What do you really mean?
Can you clarify that for me?
How does that statement apply to….?
Can you spin that concept out for us?
What are the implications of that statement?
What are you implying?

We can also ask questions to confirm information or paraphrase.
Are you saying that….
Are you claiming….
Do you mean ….
So you are saying…
Do you want me to…

This simple exercise is also quite helpful when teaching hedging language and formal definitions to add precision. Since I primary teach graduate students who must participate in classroom discussions and answer questions after giving presentations, I consider this ability a vital skill for intermediate and advanced English language learners.

How do you clarify information? What questions do you ask as follow-up questions when you feel confused? What questions do you teach your students to use to collect more details or verify information? Why?

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Thanks to the selection committee of CATESOL 2010 State Conference, I will have a chance to share my answers with fellow California educators in late April. “Informational Interviews: A Practical, Illuminating Speaking Assignment” will demonstrate the importance and relevance of this unusual assignment for a wide range of ESL students. Although officially listed for college/university instructors, the long assignment can be adapted for high school, IEP, vocational, and Business English classes. CATESOL includes California teachers of English to speakers of other languages from all levels of education and many public and private institutions.

Naturally, I look forward to sharing the good news about information interviews, a common practice in the United States where individuals interview working professionals about potential occupations. My presentation will cover the several building block assignments that are used to prepare students to find a professional to interview, conduct a successful interview, and give a compelling trip report in class. Each step covers vital vocational and speaking skills.

Hopefully, this small professional presentation will encourage more ESL teachers to assign informational interviews and help their ESL students find satisfying jobs. Given the relatively grim outlook for jobs in California, the definition of “satisfying” might be more flexible than in the past. Informational interviews, therefore, allow job seekers to meet working professionals in their field, collect detailed information on working conditions and professional practices, and expand their network of valuable industry contacts. Sometimes informational interviews also lead to job leads, internships, and even jobs. Practical and popular, this assignment consistently engages students and provides surprising insights.

More later on informational interviews.

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Common sense and social skills don’t seem to be universal. Conversation skills remain a vital soft skill that many scientists, engineers, shy people, and English language learners struggle to master. A key technique is just asking simple questions to keep a conversation moving forward.

Asking follow up questions can provide clarity and allow our conversation partners to elaborate on details. English teachers, especially when reviewing fluency skills, can introduce common phrases to help ESL and EFL students improve their fluency. Use these simple phrases to go beyond hello and create better conversations.

And?
So?
Where?
When?
How?
Why?
Meaning?

You can also encourage your conversation partner with simple phrases.
Go on!
Tell me more!
Sounds interesting.

Smiling and nodding your head also indicate interest and encourage your conversation partner. Yet asking follow up questions and turn taking remain key elements of a natural, satisfying conversation. Everyone in a conversation should both be and feel included, and asking questions remains essential in both superficial and deep conversations. English teachers can gently remind their ESL students of this technique as part of fluency.

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