Speaking skills – especially in stressful situations – matter.
Most quality Business English and VESL (Vocational English as a Second Language) programs provide extensive training and practice in both short and long job interviews. Job interviews are stressful – especially for English language learners. In fact, many adult, community college, and university ESL programs also include mock job interviews in the curriculum so ESL students can learn how to better answer simple and difficult questions. After all, many career experts recommend native speakers practice and practice again for these high-stakes interviews. It behooves English language learners to practice, practice, and practice some more for job interviews.
During these difficult economic times, however, Business English trainers, advanced ESL (English as a Second Language), teachers and VESL (Vocational English as a Second Language) job coordinators should focus on an even wider range of interviewing skills. Many people have to interview co-workers, customers, strangers, and even more senior professionals at work. Speaking skills – in particular interview skills – matter.
Informational interviews – where future professionals ask questions to working professionals that hold a desirable position – achieves this goal – and a few more. Informational interviews deserve far more attention in English language programs, but especially in Business English programs and VESL classes since informational interviews provide practical opportunities to develop business contacts and remain a savvy job hunting tactic.
A common practice in the United States in many white-collar professions, informational interviews allow students (or individuals seeking a career change) to meet more successful and senior professionals in a field. From scheduling an appointment and preparing questions to collecting information on common business practices, this professional exercise tests the fluency and language skills. Informational interviews also expand their personal network of valuable business contacts. Sometimes these 20-30 minute interviews, often at offices, offer surprising insights into the typical work experiences and best workplace practices. Topics can range from the biographic to industry trends. Best of all, informational interviews can also lead to job leads, internships, and even new jobs.
This real world assignment can work with high-intermediate and advanced Business English clients. In fact, asking clients or students to find, research, and conduct an informational interview requires a certain level of fluency and confidence – outside the classroom. This challenging, authentic class assignment requires English language learners to perform a vital workplace skill, respond in real time to a potential supervisor, and ask appropriate questions.
What are appropriate questions? Here are a few classic informational interview questions:
How did you first enter the field? Why?
How has the industry changed since you began your career?
Can you describe a typical day at work?
What are some trends that you are watching?
What do you know now that you wish you knew when you started?
What question should I have asked that I didn’t ask today?
These simple questions often provide illuminating glimpses into the professional lives of successful professionals.
I recommend requiring a “trip report” or a presentation to show the results of the informational interview with fellow Business English students,. This reflective exercise requires students to concisely summarize their interview. Learning how to conduct an informational interview is a crucial skill that they can use over and over again during their business careers. Many graduate programs strongly recommend (and sometime mandate) their students conduct regular informational interviews.
From my perspective, adding information interviews to Business English classes and VESL programs seems extraordinarily sensible. It also qualifies as an effective use of precious instructional time. Practical and popular, this multidimensional assignment consistently engages students and provides surprising insights in a university setting. I’ve been requiring informational interviews for several years in my university courses for both native and non-native English speakers. Students consistently rate the informational interview highest among the course assignments – and often praise it on course evaluations.
Therefore, I’m quite confident that quality Business English and VESL programs can clearly benefit from adding this real-world, authentic task to their curriculum too.
Ask more. Know more. Share more.
Create Compelling Conversations – in English!
www.CompellingConversations.com
Small American colleges often love their ambitious graduates. Wabash College, my alma mater and outstanding private liberal arts college in Indiana, certainly celebrates her favorite sons and treats them like stars. This fall’s Wabash Magazine advises graduates to “Look East, Young Man” as it celebrates the opening of the College’s new Asian Studies Center.
Inside, the magazine editor describes a “Language of Opportunity” article as “Eric Roth ’84 recounts how his attempt to start a free-thinking university in Vietnam led to the realization that the spread of the English language—in part through his own conversational English primer—may be the more immediate path to freedom of thought and expression in the region.”
Fortunately, the article also provides a larger context of teaching English in a closed (but still opening) society. The writer, Steve Charles, also explores the difficulties of adapting Compelling Conversations , an advanced conversation for ESL (English as a Second Language) students into an acceptable EFL (English as a Foreign Language) textbook, and explains how I came to publish two very different English language conversation textbooks. Please note that the original ESL book has 45 chapters, including “Voting”, and the EFL version for Vietnamese English Language Learners has 15 chapters with more vocabulary definitions.
“In addition to teaching at the University of Southern California, the former congressional aide and journalist (Roth) is co-author of Compelling Conversations: Questions and Quotations on Timeless Topics. The book is an alternative text for teaching conversational English as a second language (ESL). It is recommended by a leading trade journal of English teaching professionals.”
The three-page glossy magazine piece continues to provide perspective and illuminate the role of English in the 21st century. “And in case you haven’t noticed, English is well on its way to becoming the world’s dominant language,” writes Charles.
“This is the first time in world history we actually have a language spoken genuinely globally by every country of the world,” writes David Crystal in English as a Global Language. As of 2005, almost a quarter of the world’s population spoke English as a native or second language. It is the de facto language of commerce and diplomacy. More than 80 percent of information stored on the Internet is in English. And while there are more speakers of Chinese, Spanish, and Hindi, they speak English when they talk across cultures, and it is English they teach their children in order to give them a chance in the world economy. More than 20,000 ESL teaching jobs are posted monthly; no longer a fallback, teaching ESL is becoming a lucrative first or second career. Some experts predict that by 2030 more than half the world’s population will speak English.”
Reading those simple, powerful facts about the explosion of English renewed my appreciation for our role as English teachers today. English remains the language of opportunity for millions seeking to study, work, and move abroad. The article allows me to explain. “I had been teaching ESL to immigrants, and I knew English was essential to their lives in the U.S., but on this trip we saw English as a truly global language. It is the gateway to a modern world, and to 21st century lives. And in countries like Vietnam and other developing nations, English is sometimes the only accessible means to advance yourself.” This insight lead to the title “the language of opportunity”.
“Combining his teaching experience and his liberal arts background, Roth collaborated with his mother, Toni Aberson—an English teacher for 35 years—to self-publish the first edition of the book. Dedicated to his father, Dani Roth—who spoke six languages and “could talk with almost anyone”—the book provides an alternative to “presentation-practice-production” approach to language learning, instead using quotations, questions, and proverbs to prompt conversation.”
“Some [quotes and questions] will have students roaring with laughter, while others require careful introspection,” wrote a reviewer (Hall Houston) for the ESL journal English Teaching Professional. “They are highly effective for promoting student discussion.”
“In the classroom and in the book we try to create a space that’s tolerant and rigorous at the same time,” Roth says. “The focus is on learning by doing, and we want to give people room to make good mistakes—errors that help us learn. When people expect themselves to be perfect, they go silent.”
Most of the book’s prompts ask for recollections or personal opinions.“Whatever perspective you bring to the book, I want you to find validation in some great thinker, that it’s okay to see things that way. That gives us all the freedom to be ourselves and less of who we think we should be, or who we’ve been programmed or conditioned to be.”
Like many other English teachers – of all kinds – I feel rich in life experiences, but we seldom get recognized for our hard work. We also also clearly make significant contributions to our grateful students and larger, positive global trends. And recognition feels good. Therefore, I’m grateful that Wabash College, a small Midwestern college in a small town, taught me to “disagree without being disagreeable” and see the big picture.
“The beginning of wisdom is in the definition of terms.”
Socrates (469 BCE–399 BCE) , Greek philosopher
Getting students to speak can be a challenge, especially in ESL courses focused on academic writing. Flexibility remains essential.
How does one, for instance, teach the difficult task of writing formal academic definitions in a communicative style? The challenge becomes more difficult if the “high intermediate ESL” class is really a broad multilevel ESL class. Just presenting the standard “term+ class + distinctive feature” formula used in academic writing from the dense textbook won’t work. Defining “erosion”, “enamel”, “folk art” and “network” – the academic writing textbook examples- seems too difficult – and can be a tad boring.
I recently faced this awkward situation. Putting aside the textbook for a day, we took one step back to take two steps forward. We also created a lively ESL vocabulary lesson almost by accident as I redirected the two-hour class toward a communicative ESL lesson.
Students, working in small groups, created a large list of places where people could live – a house, a dorm, a cave, a castle, a duplex, a bungalow, a trailer, a penthouse, a cottage, a villa, a tent, etc. The students further refined the list in small groups, and then focused on describing four types of housing. Students were also asked to think about potential users, applications, materials, and advantages of different types of housing. The ultimate goal would be giving formal sentence definitions that could be expanded into extended definitions.
Given the mixed level, I also allowed the “high-intermediate ESL” students to verify their answers with both electronic and online dictionaries in their groups. By allowing the English students to authentically generate the vocabulary lists in a communicative fashion, the English students seemed both more actively engaged and appeared to enjoy a vocabulary lesson that could have been on the dreary side. They exchanged ideas and clarified the definitions. They also gained far greater comfort in the original task of writing definitions while expanding both their working and academic vocabulary.
What is your dream home? Real estate ads often ask this question. Our class explored a different question. What is a house? Our vocabulary activity lead to some good discussions and concluded with each group briefly offering sentence definitions to describe a wide variety of housing. The relative clauses might have been long, but they were clear and detailed.
Bottomline: exploring interesting topics, evoking student experiences, and requiring students to speak in small groups can work even while working on difficult writing tasks. Score another one for communicative teaching methods!
Fluency requires practice. Our students also know that speaking English can be both satisfying and stressful. Therefore, we require speaking activities in class – and strongly suggest ways to speak more out of class. Our students want to be fluent, but they often hesitate to practice their speaking skills. Many students do not want to risk making mistakes, being misunderstood, and feeling awkward. Some prefer to silently take notes, and speak as little as possible in their English classes. We have all probably faced this situation.
Yet, as far as I know, there is no magical shortcut to fluency except practice. Our English students must practice speaking – in pairs and in small groups – even if it feels awkward. “Practice makes perfect” goes a popular proverb. Although perfection seems like a dubious ideal, practice certainly makes progress. And our students want to make meaningful progress in their speaking skills and gain greater fluency.
That’s why creating a comfortable class atmosphere remains essential. One effective way to reduce grade anxiety or classroom stress is to clearly emphasize that some activities will focus more on fluency” and other speaking activities will focus more on “accuracy”. For instance, including one casual fluency activity per class helps students simply exchange ideas and engage in low risk, safe communication between themselves.
Speaking exercises can be added across the ESL curriculum. You can often drop a short communicative exercise even in acadenuc writing classes. Fluency, after all, requires practice. Casual, ungraded classroom conversations also increase student confidence and create a more lively ESL classroom.
Asking students to reflect and share their experiences as an English learner can often lead to fascinating conversations and compelling essays. Here’s a favorite fluency activity called Learning English that I’ve used with both intermediate and advanced ESL students in both oral skills and writing classes. When I taught advanced ESL at Santa Monica Community College, I often used Learning English to introduce their first essay. Students often responded with enthusiasm. Perhaps your English students will too.
Sometimes a simple, flexible question can create compelling conversations.
“What brings you here?” remains one of my personal favorites.
Many job interview experts like this question because it allows applicants to explain their motives. In fact, the open-ended question almost forces applicants to clearly focus on their goals. The question works even better for far less stressful situations ranging from social gatherings and casual chit-chats to informal introductions. “What brings you here?” indicates curiosity and openness.
The question encourages the listener to take control. They can give a short answer such “I’m looking for information/a quality position/new friends”. They can also give a longer, more personal response. On job interviews, managers sometimes use the question to see how if applicants can confidently assert their career ambitions.
That’s one reason I also like to use the question during mock job interviews in my ESL classes. Plus many adult immigrants and ESL students misunderstand the question. Result? Many ESL students give a far too-literal response such as “a car” during mock job interviews! That’s a “good mistake” nobody wants to make on a real job interview.
Natural conversations often require understanding this sort of distinction. Therefore, English teachers should try to convince English language learners to practice conversation skills outside the classroom. It’s also worth reminding adult students that conversation starters don’t have to be clever, witty, or complicated. Sometimes just breaking the ice works. Sharing a smile and being friendly can create many opportunities to practice English – at least in the United States.
Yet some conversation starters clearly do work better than others. Here are some of my favorite conversation openers that I recommend English language learners study and practice. Shy people – and many Americans do sometimes feel awkward – can also benefit from practicing these conversation starters.
Bottomline: English teachers should provide their English students with the skills and common phrases so they feel more comfortable speaking more English inside and outside the ESL classroom. Sharing simple conversation starters is one effective technique to achieve this core goal.
What is a clarifying question? What do you mean? Can you be more specific? Can you give us some examples? What do you exactly mean?
Sometimes our English students need help asking questions, especially critical questions that allow them to clarify concepts and better participate in conversations. One crucial skill that needs to be explicitly taught – after being informally modeled in class discussions – is asking for clarification. In fact, I consider the ability to ask appropriate follow-up questions a vital life skill.
Here are some simple questions that students can, and often should, ask to collect more information. I often encourage students to make a general statement or bold claim, and support their opinion with some reason. Proverbs and advertising slogans are great for this purpose.
Sunshine promises happiness.
Just do it.
Laugh and be well.
Bad luck can’t last forever.
You create your own luck.
Be bold.
Yet these absolute statements require qualification and clarification, especially in the context of an academic discussion or intense conversation. Therefore, it’s natural to ask some practical clarifying questions in a friendly, open-minded way.
Here are some useful examples of common clarification questions:
What does that mean?
Can you be more specific?
Why do you think that?
How did you reach that conclusion?
Can you share some examples?
To what extent, does that saying apply here?
What do you really mean?
Can you clarify that for me?
How does that statement apply to….?
Can you spin that concept out for us?
What are the implications of that statement?
What are you implying?
We can also ask questions to confirm information or paraphrase.
Are you saying that….
Are you claiming….
Do you mean ….
So you are saying…
Do you want me to…
This simple exercise is also quite helpful when teaching hedging language and formal definitions to add precision. Since I primary teach graduate students who must participate in classroom discussions and answer questions after giving presentations, I consider this ability a vital skill for intermediate and advanced English language learners.
How do you clarify information? What questions do you ask as follow-up questions when you feel confused? What questions do you teach your students to use to collect more details or verify information? Why?
